Refund and Returns Policy
At Aurena Fashion Gallery, customer satisfaction is our top priority. If you’re not fully satisfied with your purchase, we’re here to help.
Returns
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You may request a return within 7 days of receiving your order.
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Items must be:
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Unworn, unwashed, and in original condition
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With all tags attached and in original packaging
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Items that do not meet these conditions will not be accepted for return.
Non-Returnable Items
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Sale or discounted items
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Accessories and innerwear (for hygiene reasons)
Refunds
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Once your returned item is received and inspected, we will notify you via email or message.
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Approved returns will be refunded via your original payment method within 7-10 business days.
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Shipping fees are non-refundable.
Exchanges
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We offer exchanges for size or item issues based on availability.
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Contact us within 3 days of delivery to request an exchange.
Return Process
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Email us at aurenaclothing99@gmail.com or WhatsApp us with your order number and reason for return.
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We’ll provide return instructions and address.
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Send the item back via a trusted courier (return shipping is the customer’s responsibility).
Contact Us
If you have any questions, feel free to contact our support team:
📧 Email: aurenaclothing99@gmail.com
📞 Hotline:  +94 77 952 4485
Let me know if you’d like a Sinhala version or a version formatted for your website or printed policy cards.